Discover the advantages of partnering with WSS for your warranty support needs. Our services are designed to simplify warranty recovery for your construction business.
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The Benefits of Partnering with WSS {Warranty Outsourcing Service):
WSS fee structure is directly tied to the warranty claims we handle. We provide a dedicated warranty specialist to manage all claims, whether you have an in-house warranty department that is struggling and need help, or you don't have one and your Service Manager is bogged down from the time-consuming warranty process, this is a win-win solution for everyone involved. Billing Occurs after the claim settlements is received. "Money in the Bank"
WSS will manage claims from start to finish, including contesting and resubmitting claims, and addressing short-paid settlements through district rep. for Goodwill.
- WSS is dedicated to recovering all labor, parts, and miscellaneous expenses incurred during the repair process, thereby enhancing the profitability of your service department.
- Follow all OEM practices.
- Product Registrations
- Track Safety Service Letter/Campaigns for units in your territory.
- Parts Retention tracking,
- Extended Warranty
- Work with your service department on collecting needed documentation and consulting on the warranty process.
- Claim review and submission
- Claim and settlement tracking
- Goodwill form submittal for short/paid or contested claims, and Work with District Rep on possible goodwill.
- Repair vs Replacement
“Warranty Recovery Made Simple”
Our team of experts ensures your claims are processed saving you time and resources.
Providing you with peace of mind and Warranty Recovery.
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Who would benefit from this service?
- TEPS Dealers
- ISD Dealers
- AMD Dealers
- Equipment Dealers
Example of some manufactures:
- CAT Engines
- Industrial and On Highway Engines
- McCloskey
- Tesab
- Metso
- Sandvik
- Case Equipment
- and more...
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Documenting a warranty repair and the 3 C’s
What are the 3 C’s?
COMPLAINT: What symptoms was the Machine or engine presenting at the time of failure.
CAUSE: What was found to be the cause of the failure. T
CORRECTION: Description of all the troubleshooting steps completed to find the cause of failure. What components had to be removed to replace the faulty component.